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General Scanning Questions and Answers
Q. Where will my slides and negatives be scanned?
A. We scan everything at our facilities in Portland, OR. We NEVER send your slides, negatives or photos out of the country.

Q. Will you scan images that contain nudity?
A. Yes, however if we come across images that contain illegal acts we will turn them over to the authorities.

Q. How long will my order take?
A. Unlike other companies that make you wait weeks or even months, we strive to have the fastest turn around time in the industry.

We can typically scan orders of 500 slides or less in 24 hours and orders of around 2000 slides in just 3 days

Q. Do I get my slides and negatives back when you finish scanning them?
A. Yes, we return all your original materials along with a DVD with the digital copy of scanned images.

Q. Can I view my scanned images on a TV using my DVD player?
A. This depends on your DVD player. Most newer DVD players have the ability to play a simple slideshow when you play a data DVD containing jpeg images, however not all DVD players have this ability.

Your best bet is to check the owners manual for your DVD player to find out.

Q. Can you make prints of my scanned images?
A. Not at this time.

We recommend using Walgreens and Costco for local printing and Snapfish for online prints.

Q. What are JPEG and TIFF files?
A. JPEG and TIFF file formats are both industry standard for saving digital images and can be viewed on both Windows and Macintosh operating systems.

JPEG/JPG is the standard file format of most of consumer-quality digital cameras and is supported by most imaging software. JPEG offers efficient file sizes for uploading/posting on websites or emailing as attachments. However JPEP uses lossy compression, meaning some image data is lost each time you make a change and save the file.

Uncompressed (lossless) TIFF is the standard for most commercial digital photo printing needs. TIFF is an excellent choice for archiving images when file size is not a consideration as uncompressed TIFF files are larger than JPEGs.

Q. What's the difference between a Data-DVD and Video-DVD?
A. Video-DVD's are formatted to play on DVD players and computers, the same way movies DVD's do.

Data-DVD's store video and picture as data files that can be opened and edited on computers.

Q. What are your hours of operation?
A. We are open daily from 9:30am - 6:30pm. You can reach us by phone at 503-489-7226 or email at If you'd like to drop your order off in person, please call ahead to schedule an appointment.

Q. How long will you keep copies of my Images?
A. We retain a copy of your scanned images for a full 90 days. If you lose or misplace your images in this time we can make another copy for you at the cost on a standard DVD set. If privacy is a concern, we can delete the files from our server as soon as confirm your copy is secure.

If you would like more peace of mind we recommend you choose our online backup service where we backup your images for 10 years.

Resolution Each Sum
File Type
Crop & Rotate
Color Correction Automatic
Media Storage DVD Sets
Backup Service
Rush Service
Estimated Total | $0.00